Jason Bonham, the local 911 dispatcher who is responsible for handling emergency calls, received an urgent phone call. He was surprised to find a girl of the age of Savannah on the other end. Despite the gravity of the situation, Savannah's manner of speaking and the subsequent conversation made a lasting impression on Jason and all the people who were able to hear the message.

In the kitchen, Savannah found her father on the floor, holding his chest. She was scared, but she remembered her parents' advice about emergency situations. Her father was unable speak, which meant he was in critical condition.